Customer Success Manager
Testim.io is looking to fill a Customer Success Manager position in Remote
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Testim is a fast-growing, Israel and San Francisco based startup that uses AI to speed the authoring, execution, and maintenance of automated tests. Testim learns from every execution, self-improving the stability of test cases, resulting in a test suite that doesn’t break on every code change.
Testim is backed by leading venture capital funds (Lightspeed Venture Partners, SignalFire, Foundation Capital,..).
Testim’s enterprise customers include Netapp, Autodesk, Microsoft, Wix.com, JFrog and others who rely on Testim to build stable automated tests to speed their development cycles.
About the position
Are you passionate about maximizing value for your customers as you are about providing them with exceptional experience?
Testim thrives off the success of our customers, and we're looking for a strategic, growth-focused, technically oriented and results-driven Customer Success Manager to engage, retain, and enable Testim’s customers.
As a Customer Success Manager, you will own the relationships, strategy, and happiness of our customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are maximizing the value from their test automation investment.
Why you’ll love your job
- You will train and coach customers to a successful on-boarding process and ongoing usage. Provide technical guidance to developers and QA engineers around best practices on how to use our platform.
- You will be the focal point for the customers every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
- Nurture the relationship with the customer through ongoing communication and periodic meetings.
- You will act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance. Be the technical voice of the customer within Testim.io.
- You will work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide.
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
- You will define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
- You will track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.
Requirements and skills
- 2+ years experience as a Customer Success Manager in a SaaS company.
- Bachelor degree in Computer Science or equivalent.
- Excellent written and verbal communication skills.
- Goal oriented, highly motivated, and takes full ownership on projects
- Self starter - resourceful and creative in learning and managing new domains
- Ability to partner with cross-functional disciplines and to influence effectively
- Enjoys working closely with customers to ensure complete satisfaction.
- Technical background in web environment including hands-on coding experience or other technical services.
- A problem solver that will provide insightful, innovative solutions to any problem :)
- Familiar with test automation processes
- Coding experience