Technical Support Representative

Testim.io is looking to fill a Technical Support Representative position in Tel Aviv, Israel

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About Testim

Testim is a fast-growing AI-powered test automation platform that accelerates authoring and minimizes test maintenance so agile teams can deliver quality software faster. Testim has hundreds of startup customers through software-driven enterprises like Microsoft, Autodesk, and USAA. Tricentis acquired Testim in February of 2022 to bolster its leadership in continuous testing. 


  

About the position

We are looking for a technical support representative to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers' CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment. As a member of the team, you will engage in technical support Tier1 and Tier2 mainly by chat or video calls if needed.

You will bring customer feedback and ideas back into the company to help product tailor appropriate solutions. 

You will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!

 

Must be willing to work in shifts. 

Employee's work during the Night Shift may be performed from Employee's home, and not from the company offices.


 

 

Why you’ll love your job

You’ll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support and interface. 

You’ll be part of an awesome team and a great product that increases our customer's quality and automated processes.

 

Requirements and skills

Customer- centric - enjoys talking to customers (mainly developers and testers)

Highly motivated. Get things done

Self - starter - resourceful and creative in learning new domains but also a team player.

Excellent written and verbal communication skills in English.

Experience working with JavaScript and knowledgeable around web and mobile technologies (experience in Selenium preferred).


 

  

Advantages

Familiar with test automation processes

Experiences in customer support