Technical Support Representative
Testim.io is looking to fill a Technical Support Representative position in Tel Aviv, Israel
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Testim is a fast-growing AI-powered test automation platform that accelerates authoring and minimizes test maintenance so agile teams can deliver quality software faster. Testim has hundreds of startup customers through software-driven enterprises like Microsoft, Autodesk, and USAA. Tricentis acquired Testim in February of 2022 to bolster its leadership in continuous testing.
About the position
We are looking for a technical support representative to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers' CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment. As a member of the team, you will engage in technical support Tier1 and Tier2 mainly by chat or video calls if needed.
You will bring customer feedback and ideas back into the company to help product tailor appropriate solutions.
You will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in shifts.
Employee's work during the Night Shift may be performed from Employee's home, and not from the company offices.
Why you’ll love your job
You’ll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support and interface.
You’ll be part of an awesome team and a great product that increases our customer's quality and automated processes.
Requirements and skills
Customer- centric - enjoys talking to customers (mainly developers and testers)
Highly motivated. Get things done
Self - starter - resourceful and creative in learning new domains but also a team player.
Excellent written and verbal communication skills in English.
Familiar with test automation processes
Experiences in customer support