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Customer Success Manager

Testim.io is looking to fill a Customer Success Manager position in Tel Aviv, Israel


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About Testim


Testim is a fast-growing AI-powered test automation platform that accelerates authoring and minimizes test maintenance so agile teams can deliver quality software faster. Testim has hundreds of startup customers through software-driven enterprises like Microsoft, Autodesk, and USAA. Tricentis acquired Testim in February of 2022 to bolster its leadership in continuous testing. 

About the position


Are you passionate about maximizing value for your customers as you are about providing them with exceptional experience?

Testim thrives on the success of our customers, and we're looking for a strategic, growth-focused, technically oriented and results-driven Customer Success Manager to engage, retain, and enable Testim’s customers.

As a Customer Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of Testim customers, and through your partnership, customers will derive maximum value from their investments using the Testim platform, leading to success, retention, and renewal.



Why you’ll love your job


  • You’ll own the engagement, adaption, retention, and growth of your customers.
  • You’ll understand the customer's needs, and establish the Testim platform as the best solution that solves the customer's challenges.
  • You’ll monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success.
  • You’ll connect with customers by exhibiting empathy, listening actively, presenting in an engaging manner, and communicating effectively.
  • You’ll influence and build rapport with key decision-makers in order to become their trusted advisor.
  • You’ll display persistence and continually push so that customers get maximum value out of Testim.
  • You’ll balance customer needs against Testim’s interests and resources and prioritize accordingly.
  • You’ll create and present research analyses and recommendations on app optimization, usability, user experience, and conversion rates to customers’ engineering, marketing, and management teams.

Requirements and skills


  • At least 3 years of experience working in QA technology-focused roles (preferably web or mobile). 
  • At least 3 years of experience working in a customer Success focused role.
  • Know how to manage customers' expectations and experiences in a way that results in high customer satisfaction.
  • Possess a customer-centric approach - you enjoy talking to customers and establishing good relationships.
  • A highly motivated person with a “Getting Things Done” mentality.
  • Natural born multi-tasker who can keep many balls up in the air.
  • Disciplined self-starter, does whatever it takes in order to succeed.
  • Team player (all for one and one for all)