As a response to COVID-19, we wanted to help the QA community by enhancing the free Community plan. We have increased the number included runs to 1,000/month. For anyone who signs up, the plan is free forever. However, sign-up can change at any time, so act now. There is also a limit of one free Community plan per organization.
Testim is delivered as two services—an authoring service and a test grid. The authoring service can be accessed as SaaS or as on-premises software. The grid is available in the public cloud or in a virtual private cloud/VPN option.
Test runs are counted on a monthly basis. A test run is counted each time Testim executes a test on a browser or application, whether locally or on a grid. As an example, assume that an organization wants to run 100 regression tests on three browser configurations each week. This would be approximately 1200 runs per month (100 tests X 3 browsers X 4 weeks/month).
For the Community, support is limited to self-service through Testim documentation. For Enterprise plans, online 24X7 chat support is included. Our support team typically answers chat responses in a few minutes. In addition, each Enterprise customer is assigned a customer success engineer as a single point of contact for technical questions. A platform specialist can also assist with commercial setup, product roadmap, and quarterly business reviews.
We have designed and developed Testim to protect and secure the data, users, and organizations that access our service. Testim maintains appropriate administrative, technical, and physical procedures to protect customer data. Your sales representative can provide the following documents upon request: