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Support Engineer-Shifts

Tel Aviv, Israel
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About Testim

Testim.io is a fast growing, San Francisco and Israel based startup, that uses artificial intelligence to speed up the authoring, execution, and maintenance of automated tests. Testim learns from every execution, self-improving the stability of test cases, resulting in a test suite that doesn’t break on every code change.

Some of Testim’s customers include enterprises like Autodesk, JPMorgan, Wix, AppDirect, and JFrog. Testim is backed by a leading group of U.S. venture capital funds.

 

 

About the position

We are looking for a support engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. As a member of the team, you will be doing technical support T1 + T2 by phone and chat.

You will bring the customers feedback and ideas back into the company to help product tailor appropriate solutions. You will also write docs, enrich our knowledge base and training material.

You will work closely with CSMs on customer related issues and tasks.

 

Must be willing to work in shifts.

Shifts: 05:00 PM - 12:00 PM, 12:00 PM - 08:00 AM Sunday- Thursday


Why you’ll love your job

You’ll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics,provide our customers with a professional support and interface.

 

Requirements and skills

 Customer centric - enjoys talking to customers (mainly developers and testers)

Highly motivated. Get things done

Self starter - resourceful and creative in learning new domains but also a team player.

Excellent written and verbal communication skills (English).

Experience working with JavaScript and knowledgeable around web and mobile technologies (experience in Selenium preferred)

 

Advantages

 QA course graduate or have practical experience (preferably in QA automation)

Familiar with test automation processes

Ability to multi-task and keep many balls up in the air

Experiences in support and QA

 



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